A case for every occasion.

FAQ

Which countries do you ship to?

We ship to every country in the EU as well as the United States, Canada, United Kingdom, Australia and New Zealand.

Where do you ship from?

From the US, UK, Italy and Australia. We will ship from the nearest warehouse according to your order address.

How long does shipping take?

Processing Times
Our phone cases are made to order, so give us a few days to print your chosen design onto the case and to prepare your package for delivery.

Shipping Times
The delivery time depends on your selected shipping method as well as your location. We ship from the USA, UK, AUS and Italy.

Shipping within the continental US usually takes 3 to 6 business days. However, please allow for extra time during the holiday season and other busy periods.

What should I do if I did not receive my package?

If you did not receive your package within the specified processing and delivery times, please contact us via the contact button below or reply directly to your order confirmation email.

Which devices do you support?

iPhone cases: iPhone 12, iPhone 12 Pro, iPhone 12 Mini, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR, iPhone XS, iPhone XS MAX, iPhone X, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 6S Plus

Samsung cases: Samsung Galaxy A32 5G, A52 4G-5G, Galaxy A72 4G-5G, Galaxy A12, Galaxy A02s, Samsung Galaxy S21, Galaxy S21 Plus, Galaxy S21 Ultra, Galaxy S10 5G, Galaxy S20, Galaxy S20 FE, Galaxy S20 Ultra, Galaxy S20 Plus, Galaxy S10, Galaxy S10 Plus, Galaxy S10E, Galaxy S9, Galaxy S9 Plus, Galaxy S8, Galaxy S8 Plus, Galaxy S7 Edge, Galaxy S7, Galaxy J7 (2017), Galaxy J5 (2017), Galaxy A21s (4G), Galaxy A41 (4G), Galaxy A51 4G, Galaxy A51 5G, Galaxy A71 4G, Galaxy A71 5G, Galaxy A90 5G, Galaxy A8, Galaxy A5 (2017), Galaxy A3 (2017), Galaxy A50, Galaxy A70, Note 20 Ultra, Note 20, Note 10 Plus, Note 10

Google Pixel: Google Pixel 5 5G, Google Pixel 4A 5G, Google Pixel 4A, Google Pixel 4 XL, Google Pixel 4, Google Pixel 3A XL, Google Pixel 3A, Google Pixel 3 XL, Google Pixel 3, Google Pixel 2 XL, Google Pixel 2, Google Pixel XL, Google Pixel

Are you going to make cases for other devices as well?

Big yes! We're planning to expand our range of cases in the near future. Don't hesitate to reach out if you have suggestions.

Will the colors look exactly the same as on the screen?

Due to monitor differences, actual colors may vary slightly from what appears on your screen.

Which payment methods do you accept?

We accept all major credit cards as well as PayPal, iDEAL, Bancontact and SOFORT Banking.

How can I get 10% off my first purchase?

When you sign up for our newsletter, you receive a 10% off discount code. The following conditions apply:
- This 10% off discount offer is limited to new customers placing their first order.
- The discount code can be used only one time per customer.
- A minimum order value of USD 25, or equivalent to USD 25, is required.
- The discount code cannot be combined with other offers or discount codes.
- Melrose Noire reserves the right to change the terms and conditions and to withdraw this offer without prior notice.

Can I return my item if I don't like it?

Please check out our Returns Policy.

How can I contact you?

Get in touch by clicking on the messenger icon at the bottom of the screen.

If you have a question about an order, please include your email address and order number.

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